Refund Policy

This Refund Policy applies to digital products sold through the ADA Audit landing site, including the Audit Report and Remediation Plan. Managed remediation or custom service engagements are not covered by this page and may be governed by a separate written agreement.

Purchases of ADA Audit Audit Reports and Remediation Plans include a limited 30-day money-back guarantee starting on the date the purchased deliverable is first delivered, made available for download, or otherwise provided to the customer.

This guarantee is narrow. It is not a no-questions-asked return window. It is intended to address cases where the delivered Audit Report or Remediation Plan is not materially actionable as delivered, not reasonably usable as a site-specific working aid, or is blank, corrupted, or otherwise unusable due to ADA Audit's own generation or delivery error.

Outside this limited guarantee and any mandatory non-waivable rights, delivered digital products are final and non-refundable.

A request may qualify for review under this guarantee if, after reasonable review, ADA Audit determines that the delivered Audit Report or Remediation Plan:

• is materially blank, corrupted, unreadable, or inaccessible due to ADA Audit's own delivery or generation error;
• is materially unrelated to the submitted website or materially inconsistent with the purchased product description;
• is so lacking in site-specific findings, prioritization, or implementation guidance that it cannot reasonably be used by the customer or the customer's developer as a starting point for review or remediation.

The money-back guarantee is not a promise that every recommendation will be easy, complete, or sufficient on its own, and it does not require ADA Audit to deliver legal advice, engineering implementation, or a guarantee of accessibility outcomes.

To request review under the 30-day money-back guarantee, email support@adaaudit.io within 30 days of delivery and include enough information for ADA Audit to evaluate the request.

ADA Audit may require the order identifier, the submitted site URL, screenshots, the allegedly defective pages or sections, and a short explanation of why the deliverable is not actionable. ADA Audit may also ask for a reasonable opportunity to cure the issue first, including by regenerating or re-delivering the file, correcting a delivery error, clarifying findings, or providing a reasonable site-specific revision to the deliverable.

If ADA Audit confirms that the guarantee applies and cannot reasonably cure the issue within a reasonable time, ADA Audit may issue a full or partial refund for the affected purchase in its discretion.

• Change of mind after purchase.
• Buying the wrong product tier and deciding later that another tier would have been preferable.
• Failure to review, download, or use the deliverable after it was made available.
• Reports or plans containing issues, risks, or findings you did not expect.
• Disagreement with the number, severity, grouping, or prioritization of findings.
• Failure to implement recommendations, difficulty implementing them, or implementation cost.
• Needing developer help, internal approval, or additional work to act on the deliverable.
• Business, technical, legal, SEO, conversion, or litigation outcomes after delivery.
• Inbox filtering, spam filtering, or customer-side download problems where ADA Audit can still re-deliver the file.
• Claims that a report or remediation plan did not achieve a specific legal, technical, or commercial result.
• Minor wording disagreements, stylistic preferences, or requests for broader consulting beyond the purchased deliverable.

ADA Audit previews, reports, and remediation plans are informational deliverables only. They do not constitute legal advice, do not create an attorney-client relationship, and do not guarantee ADA compliance, WCAG conformance, accessibility certification, or immunity from complaints, demand letters, investigations, government action, or lawsuits.

Refunds are not available merely because a customer is dissatisfied with findings, disagrees with methodology, receives an unfavorable risk picture, or later faces legal or compliance issues.

ADA Audit may use automated testing, heuristics, AI-assisted analysis, third-party infrastructure, and user-submitted information in preparing deliverables. Variation in findings, prioritization, or wording does not by itself mean a deliverable was defective or not actionable.

• Submit an accurate website URL and email address.
• Monitor the email account used for purchase and check spam or filtering folders.
• Promptly notify ADA Audit of a truly blank, empty, corrupted, unreadable, or materially unusable file.
• Maintain the technical ability to open standard PDF files and access emailed links.
• Provide reasonable detail if requesting review under the money-back guarantee.

If you believe there is a delivery problem, contact ADA Audit before initiating a chargeback or payment dispute. ADA Audit may deny refund requests or contest disputes where a deliverable was generated, delivered, made available, or successfully cured under this policy.

ADA Audit also reserves the right to deny claims or limit future purchases where it reasonably suspects abuse of the refund process, repeated duplicate purchases, fraudulent activity, or attempts to retain and use deliverables while reversing payment.

If ADA Audit has not yet generated or delivered the purchased digital file, ADA Audit may elect, in its discretion, to cancel the order and issue a refund or credit. Any such exception does not waive the limited nature of the money-back guarantee for delivered digital products.

Any managed remediation, custom implementation, bespoke consulting, or separately quoted work may be subject to its own statement of work, invoice terms, milestone terms, or separate refund/cancellation provisions.

This Refund Policy is intended to apply to the fullest extent permitted by law, but it does not waive or limit any non-waivable rights that cannot legally be disclaimed under applicable law.

Questions about this Refund Policy should be sent to support@adaaudit.io.